Return & Refund Policy

At Wobble Top, we want you to receive your order safely and in good condition. To ensure a fair and transparent return process, we require customers to record a continuous video while unboxing the order.

1. Unboxing Video Is Mandatory

Please record a clear, continuous video before and during the complete unboxing of your order.

The video should:

  • Clearly show the sealed package before opening.
  • Show the shipping label/order details clearly.
  • Be recorded continuously without cuts or editing.
  • Show the complete opening of the package.
  • Clearly show the product and its condition immediately after opening.
  • Capture any wrong, damaged, defective, missing, or incomplete product received.

Important:

Only orders for which a valid unboxing video is available will be eligible for a return, replacement, or refund.

Without an unboxing video, we may not be able to verify the condition of the package and product at the time of delivery, and the return/refund request may be rejected.

2. Eligible Return Reasons

A return or replacement may be considered if:

  • You received a wrong product.
  • The product is damaged during delivery.
  • The product is defective or not functioning as described.
  • A product or component is missing from the package.
  • The order is otherwise eligible for return under the applicable product/platform terms.

All claims are subject to verification.

3. Return Request Period

Please contact us as soon as possible after receiving the order and submit your return request within the applicable return period mentioned on the product/order page.

We recommend reporting any issue within 48 hours of delivery to help us resolve the matter quickly.

4. Product Condition

For an approved return:

  • The product should be unused unless the issue itself requires testing.
  • Original packaging, accessories, tags, manuals, and other included items should be retained.
  • The product should be returned in the condition in which it was received, subject to the nature of the complaint.

5. Refunds

Once the returned product and supporting evidence have been received and verified, an eligible refund will be processed through the applicable payment method.

The refund timeline may vary depending on the payment provider or financial institution.

6. Non-Eligible Returns

A return/refund request may be rejected where:

  • No valid unboxing video is provided.
  • The unboxing video is edited, incomplete, or does not clearly show the package and product.
  • The product has been damaged due to misuse, improper handling, or negligence after delivery.
  • The product is returned without required accessories or components.
  • The return request falls outside the applicable return period.
  • The claim cannot be verified based on the available evidence.

7. How to Raise a Return Request

To request a return, please provide:

  1. Order number
  2. Reason for return
  3. Clear photographs of the product/package, if required
  4. Complete unboxing video showing the sealed package and the issue

Our team may request additional information before approving the return.

8. Contact Us

For return and refund-related queries:

Brand: Wobble Top
Email: nikhil.niranjan@gmail.com
Phone: 9858772211
Address: F202, Sapphire Ninety Mall, Sector 90, Gurgaon – 122505, Haryana, India